Many ways to claim,
all fast and easy

A part of the peace of mind aviation insurance brings is knowing you can easily get advice or help when you need it.

Ways to claim, depending on your circumstances

There are different reasons why you might need to get in touch about an aviation insurance claim.

Being prepared helps us to look after you quickly, so have your policy number handy as well as receipts and any other documents that will support your claim.

Contact claims team

Online

If you wish to make a claim that does not need an immediate, emergency response, email our experienced claims team and we'll take it from there.

Email

You can start a claim by sending an email to claims@withsmithy.com.au and we'll get in touch from there.

Call

If you have an emergency and need assistance you can reach us by telephone. Call +61 2 5302 2338 to get in touch.

Chat

You can get in touch with us via the chat window in the corner of this site.

Questions & answers

Do you have a question about what is or is not covered, do you need to make a claim, would you like to change or cancel your policy, or do you need help in an emergency?

How do I buy a policy? +

Click on the relevant product to get a quick quote. Create your quote, select your cover options, add your details, and enter payment. You're done!

Can I get a hard copy of my policy by mail? +

All policies are delivered electronically by email. Contact us at hello@withsmithy.com.au if you need a hard copy.

Can I update my policy? +

We can help you update coverage dates, details, or adjust your coverage. Email hello@withsmithy.com.au.

What can I do if I didn't get the policy email? +

Check your spam folder first. If you still can't find it, email us and we'll resend it.

How do I cancel my policy? +

We offer a full money back guarantee within 14 days of purchase. Contact us with your policy number at hello@withsmithy.com.au.

I sold my aircraft — can I cancel my policy? +

Yes. Contact us with your policy number and the date of sale, and we'll arrange the cancellation.

I'm not Australian, can I buy your insurance? +

Our policies are available to Australian Citizens, Permanent Residents, valid visa holders, and NZ citizens permanently residing in Australia.

How long does a refund take to process? +

Refunds are typically processed within 5–10 business days.

What is a PDS? +

The Product Disclosure Statement contains important info about your policy. It's available when you get a quote and included in your confirmation email.

Is my policy cancelled yet? +

You'll receive a cancellation confirmation by email. Contact us if you haven't received it.

I don't have my policy details, can you help? +

After purchasing, you receive your Schedule via email. Contact us and we'll help you locate it.

How do I claim? +

Email claims@withsmithy.com.au with your policy number and supporting documents.

Many ways to claim,all fast and easy