We’re an online company and have created an online purchase path that takes you from quote to policy in a few quick steps. To get started, click on the relevant product to get a quick quote

1. Create your quote by entering your risk details about your aircraft.
2. Your quote has been created. Now select from the Cover options shown on screen. At this stage you can edit your policy to ensure you have the right cover
3. Next, add your personal details
4. Finally, enter your payment details, and you’re done!

Keep an eye on your inbox for your ‘Certificate of Insurance’ which has your all-important policy number, and cover details.

If you need help at anytime during the process please call us on: +61 2 8294 7569 or use the Live Chat beacon or email us at hello@brokersonline.co

We can help you update your policy if you need to:

• Changing your coverage dates
• Updating your coverage details
• Changing the email address that we reach you by
• Cancelling your policy

Depending on the changes needed, we may need to contact you to take credit card payment for additional cover.

We can help you with any of these changes during business hours – please call us on: +61 2 8294 7569 or use the Live Chat beacon or email us at hello@brokersonline.co

We offer a full money back guarantee on any policy cancelled with 14 days of purchase.

We can also discuss cancelling your policy if you’re past this period.

To cancel, simply get in touch with your policy number.

If you need help at anytime during the process please call us on: +61 2 8294 7569 or use the Live Chat beacon or email us at hello@brokersonline.co

With Smithy, easy and affordably light aircaft insurance is in reach for:

Australian Citizens Permanent Residents of Australia A holder of a valid partner/spouse visa or skilled working visa (457 or other skilled working visa) New Zealand citizens – a New Zealand passport holder permanently residing in Australia, who has unrestricted right of entry into Australia.

The Product Disclosure Statement (PDS) contains important info about your policy. In the PDS you’ll see detailed information about what you’re covered for.

It’s always available on the relevant when you get a quote and will be included in your confirmation email when we send you the policy confirmation.

Sure. The best thing will be for you to have a copy of your Schedule.

After purchasing a policy, you’ll receive your Schedule via email. We’ll use the email address you provided when you bought your policy.

The Schedule outlines what you’re covered for, and who are listed on your policy.

If you’d like a copy of your Schedule, we can send this to the email address you provided.

If you need help at anytime during the process please call us on: +61 2 8294 7569 or use the Live Chat beacon or email us at hello@brokersonline.co

We can unfortunately not send a copy of your Schedule (policy) by mail. We’re an online only company, this helps us to keep premiums low and offer the best possible value for our customers.

If you’d like a copy of your Schedule, we can send this to the email address you provided when you bought your policy.

We can help you with this during business hours.

Your Schedule was sent via email shortly after your purchased your policy online. We used the email address you provided during checkout.

Have you checked your junk or spam folders?

Would you like us to resend it? If so please contact us at hello@brokersonline.co

We offer a full money back guarantee on any policy cancelled with 14 days of purchase.

We can check to see if your policy is eligible for cancellation. We’ll just need a few details please to access your information and confirm your identity for security purposes. If, your policy is still within the 14-day cooling off period, we can now go ahead and cancel that for you and you will get a full refund.

If your policy is outside this period and you want to cancel your policy we can discuss this. Get in touch via +61 2 8294 7569 or use the Live Chat beacon or email us at hello@brokersonline.co

We offer a full money back guarantee on any policy cancelled with 14 days of purchase. Once we’ve cancelled your policy, a confirmation will be sent to the email address that you provided on the day you bought your policy.

Once we’ve issued a refund the funds will reach your bank account within 5-10 working days. Get in touch via +61 2 8294 7569 or use the Live Chat beacon or email us at hello@brokersonline.co

Once we’ve cancelled your policy, a confirmation will be sent to the email address that you provided on the day you bought your policy. If you were entitled to a refund this can take up to 10 days to be refunded onto your credit or debit card.

If you did not receive the cancellation email or it has been more than 10 days since you cancelled your policy please contact us at hello@brokersonline.co and we will help you.

Do you need to make an emergency claim right now? You can call +61 2 8880 9197 and ask for the claims team.

If you are overseas and need to get in touch, you can also reach us by email: claims@brokersonline.co

Not an emergency? If you wish to make a claim that does not need an immediate, emergency response the easiest way to claim is to use our online claim form.

To submit your claim, please provide as much information as possible about what happened.